This policy explains how Velocity Hygiene (“we”, “us” or “our”) handles personal information when you visit our website, contact us or request a cleaning quote. Velocity Hygiene is the controller of the personal information described here.
Information we collect
When you complete our contact or quote form, call us or email us, we may collect:
- your name;
- business name;
- email address;
- phone number;
- site postcode;
- type of premises;
- approximate premises size, cleaning frequency and preferred cleaning times;
- optional site photos or a floorplan you choose to provide; and
- your enquiry message and any other details you choose to provide.
Our hosting and security services may also produce routine technical information such as an IP address, device or browser type and pages visited.
How we use your information
- To respond to enquiries and prepare or discuss cleaning quotes.
- To understand your premises and service requirements.
- To arrange site visits, cleaning schedules and service delivery.
- To manage customer relationships and appropriate business records.
- To protect the website, prevent misuse and meet legal obligations.
Lawful bases
We process enquiry and quote information to take steps at your request before entering into a contract and for our legitimate interests in responding to potential customers and operating our business. We also process information where necessary to meet a legal obligation. Where we rely on consent for an optional use, you may withdraw it at any time.
Sharing information
We do not sell personal information. We may share limited information with trusted providers that support our website, email, communications, IT, accounting or professional advice, and where disclosure is required by law. Providers may only use information to deliver their services to us.
International transfers
Some technology providers may process information outside the United Kingdom. Where required, appropriate UK data protection safeguards are used.
Retention and security
We keep enquiry information only for as long as reasonably needed to respond, follow up, provide services and maintain necessary legal, tax, insurance or contractual records. We use reasonable organisational and technical measures designed to protect personal information, although no online system can be guaranteed completely secure.
Your rights
Depending on the circumstances, you may have rights to access, correct or delete your personal information; restrict or object to processing; and receive certain information in a portable format. To exercise a right, email info@velocityhygiene.com. We may need to verify your identity.
Complaints
Please contact us first so we can try to resolve your concern. You may also complain to the UK Information Commissioner’s Office through ico.org.uk.
Cookies
Read our Cookie Policy for information about cookies and similar technologies.
Contact us
Email info@velocityhygiene.com or call 07577 948783 with questions about this policy.